Tier1 warranty management is triggered by dealer-approved customer claim and reimbursement from OEM field service organisation.

This dealer claim is leading to cost, information and part return through the OEM organization towards the Tier1 system supplier, who is then requested to verify the corresponding invoice, solve the complained problems and start continuous improvement activities.

AWM helps to define and implement a most efficient Tier1 management process that allows to identify priorities, act rapidly and by consequence save and reduce cost.