Links to publications and warranty websites
WARRANTY WEEK
- Website : www.warrantyweek.com
- Register to free newsletter for warranty professionals
- July, 2009 : Worldwide Auto Warranties
IWCM
- Institute of Warranty Chain Management : www.iwcm.org
- Become active member of this young initiative
AIAG
- CQI-14 Manual : Consumer-centric warranty management
- 2009 Call to action : Next steps of CCWM implementation
VDA
- Initiative 2009 : Schadteilanalyse Feld
CLEPA
- Warranty Workgroup : Clepa-WTY
FIEV
- Negociation of warranty conditions with PSA & Renault : FIEV
- Video of discussion with french government : FIEV
BEARING POINT
- Download the 2008 Global Automotive Warranty Survey Report click here
ABERDEEN GROUP
- Download "Forging the Warranty Chain, 2008" click here
- Download "Winning the Integrated Warranty Management, 2006" click here